There are many attributes and qualities that can be assigned to good managers such as being a decent listener, accountable, organized, motivating, honest, and having a positive outlook on life. While these are all important, they are the minimum requirements of good management.
So what makes a manager GREAT?
In developing my own managerial skills and helping others to do the same, I have found that accomplishing these six things will help a good manager become a GREAT manager.
1. Connect Through Regular One-on-One Meetings
The best way to build strong relationships is to have regular one-on-one meetings with each team member. Most people want to share certain aspects of their lives and appreciate when their boss takes the time to get to know them better, especially when it comes to personal and career aspirations. Use these one-on-one meetings to ask good questions, discuss professional development and performance, solve problems, and review priorities and projects. Effective one-on-one meetings will result in more effective relationships.
2. Right Seat on the Bus
It’s not enough to have talent on your team; your employees must be in the right seat on the bus to do fantastic work. Great managers recognize their employees will be at their best when their talents and strengths are in alignment with their roles. It takes time to gain meaningful insights to what makes your employees tick, but doing so will help you create, tweak, or change roles to help them do what they are best at every day. This will result in happier, more productive and engaged team members who enjoy their work.
3. Continuous Improvement
There are many ways to make an organization better and great managers are committed to always improving. They understand that the intentional pursuit of honing processes, teamwork, goal-setting, cultural issues, communication, collaboration, and quality and content of work product will reduce obstacles that frustrate employees and in turn, make the organization stronger.
4. Good Decision-Making
Leaders who make good decisions and who empower their teams to do the same are highly regarded in most organizations. Good decision-making builds trust and credibility and creates success. While your team might not always agree with your decisions, it’s hard to argue when they turn out to be good ones. Improve your decision-making skills by slowing down, listening more, and considering all possibilities. Ask questions and obtain as much input as possible. Recognize that you (and everyone else) are full of biases that cloud your judgment. The more you expose your biases, the better decisions you will make. Read my blog on bias here for more insight on better decision making.
5.Rally Teams Around the Bigger Picture by Tying it to the Daily Picture
A job is just a job (aka a paycheck) when you can’t see how it’s tied to the bigger picture. Great managers understand that most of us want to be part of something greater than ourselves and tap into that motivation by ensuring every employee understands and cares about the company strategy and vision for the future. The key is tying strategy to the work a person does each day including well thought out and communicated departmental plans, KPIs, work prioritization, and individual goals. Be transparent, talk about and get feedback on the vision and strategy often, engage more than just the usual suspects in vision and goal development, and celebrate small and big wins often. The more connected your team is to the bigger picture, the greater chance for success.
6. Radically Candid
I saved the most important for last; if you must pick only one of these points to work on, improving how you give feedback should be at the top of the list. Great managers are always candid and address performance issues directly and timely. They show they care by being honest, compassionate, and holding their team accountable to high standards. They never take the easy way out by putting off tough conversations, sugar coating bad news, or letting their desire to be liked to get in the way. They understand that every person on their team deserves to know how they are performing, what they need to do to improve, and how they are perceived within the organization. You cannot be a great boss if you are not giving regular, candid feedback. Repeat this mantra over and over. If you want to get better at giving feedback, I highly recommend reading “Radical Candor: Be a Kickass Boss Without Losing Your Humanity” by Kim Scott. It’s a game changer.
Mastering these six points will not only help you become a better manager, but more importantly, will help you develop good employees into great ones. And that’s the legacy all rock star managers should want to leave behind.
Thanks for reading. As always, comments, like and shares are appreciated so please do so if you are inclined.