There are numerous benefits to communicating in person, but I get it…It’s hard to pick up the phone and call (or have a face-to-face meeting) when you can hide behind an email. I know from experience…I’ve typed many an email despite that nagging feeling that I should pick up the phone and call the person. My mouse anxiously hovers over the SEND button while I argue with myself…“I really should call. But emailing is so much easier. Ugh. Just hit delete and call. Ugh. Ok, take a deep breath and dial.”
I’m sure you’ve been there, too. You have to deliver bad news, receive painful feedback, talk to someone you dislike, or follow up with someone you were hoping would call you. You know that communicating in person is the right thing to do, but there’s a pit in the bottom of your stomach. You tell yourself it would be so much less complicated to type up an email. You convince yourself that receiving an email would be easier on the person you have to communicate with, too. You come up with excuses as to why you HAD to write the email instead of communicating in person. You apologize for not calling (without admitting you lacked the courage, of course) and then hit send. It’s out in ether now…it’s out of your control. Whew, don’t you feel better?
The answer should be no. You shouldn’t feel better. Avoiding in-person communication, whether over the phone or face-to-face, is the easy way out. And taking the easy way out never feels good, especially in the long run because, over time, it tears at your reputation and your self-esteem.
Making the call when you’d rather email takes courage and a commitment to always act with integrity. It shows that you respect the person you are communicating with. It demonstrates that you have a strong character and don’t shy away from the discomfort of difficult conversations. When it comes to doing right by others, you should never take the easy way out. Just pick up the phone and call.
Oh, one more thing, making the call only to leave a voicemail doesn’t count.